SURVEY
1. Atlantic Lift Systems
1
. Company Name
2
. Contact Name
3
. Contact Address
4
. Contact Phone
5
. Email Address
*
6
. How well do we deliver what we promise?
Strongly Agree
Somewhat Agree
Agree
Somewhat Disagree
Strongly Disagree
Select One
*
7
. Do you find that things are done correctly the 1st time?
Strongly Agree
Somewhat Agree
Agree
Somewhat Disagree
Strongly Disagree
Select One
*
8
. Do we respond in a timely manner to your request for service?
Strongly Agree
Somewhat Agree
Agree
Somewhat Disagree
Strongly Disagree
Select One
*
9
. Are we accessible to you when you need to contact us?
Strongly Agree
Somewhat Agree
Agree
Somewhat Disagree
Strongly Disagree
Select One
*
10
. Do you find our staff to be helpful, cheerful, and friendly?
Strongly Agree
Somewhat Agree
Agree
Somewhat Disagree
Strongly Disagree
Select One
*
11
. Do we recognize you and address you by name?
Strongly Agree
Somewhat Agree
Agree
Somewhat Disagree
Strongly Disagree
Select One
*
12
. Do we listen to your request and handle your needs in a timely manner?
Strongly Agree
Somewhat Agree
Agree
Somewhat Disagree
Strongly Disagree
Select One
*
13
. Do we strive to ensure your satisfaction level?
Strongly Agree
Somewhat Agree
Agree
Somewhat Disagree
Strongly Disagree
Select One
*
14
. Do you find our staff to be well educated and competent in the aspects of:
Strongly Agree
Somewhat Agree
Agree
Somewhat Disagree
Strongly Disagree
Products
Service
Staff
*
15
. Do you find our staff to be knowledgeable about your company’s work and technical needs?
Strongly Agree
Somewhat Agree
Agree
Somewhat Disagree
Strongly Disagree
Select One
*
16
. Do you have confidence in our products, our service and our staff?
Strongly Agree
Somewhat Agree
Agree
Somewhat Disagree
Strongly Disagree
Select One
*
17
. Is our technical staff competent in the repair jobs they perform for you?
Strongly Agree
Somewhat Agree
Agree
Somewhat Disagree
Strongly Disagree
Select One
*
18
.Overall, how would you rate the quality of our:
Strongly Agree
Somewhat Agree
Agree
Somewhat Disagree
Strongly Disagree
N/A
Products
Services
*
19
. How willing would you be to recommend us to other customers?
Definitely will recommend
Probably will recommend
Not sure
Probably will not recommend
Definitely will not recommend
N/A
Select One
*
20
. Can we continue to recognize you as a dedicated customer to our organization?
Strongly Agree
Somewhat Agree
Agree
Somewhat Disagree
Strongly Disagree
Select One
*
21
. How willing would you be to buy from us again?
Extremely Likely
Very Likely
Somewhat Unlikely
Unlikely
Very Unlikely
Select One
*
22
. Can we continue to count on your confidence in our organization?
Extremely Likely
Very Likely
Somewhat Unlikely
Unlikely
Very Unlikely
Select One
23
. What do you like best about what we do?
24
. What would you consider to be an area that improvement is needed or could be made in our organization?
25
. What need(s) do you most look for from Atlantic Lift?
*
26
. Can we continue to count on your confidence in our organization?
Superior
Excellent
Very Good
Good
Needs Improvement
Select One
